Contact Us
Whether you've spotted an outdated bonus term, want to flag a licensing concern, or simply have a question about how we rate new online casinos, we want to hear from it. This page explains how getduby.com handles reader contact, what we can and can't help with, and where to look first if your question is about something we've already covered elsewhere on the site.
What we can help with
Online Casinos is an independent research and comparison site. We don't operate any casino, process any deposit, or hold any player funds, so our ability to help is limited to the information side of things. Readers typically get in touch about:
- Corrections — a bonus offer, wagering requirement, or rating that looks out of date
- Suggestions for a new online casino we haven't reviewed yet
- General questions about how our rankings and reviews work
- Feedback on the site itself, including anything that's hard to find or unclear
What we can't help with
Because we're not a casino operator, we cannot access, action, or influence any of the following. If your question falls into one of these areas, the right first step is always the casino's own support team, not us:
- Deposits, withdrawals, or account balances on any casino site
- Verification (KYC) requests or document uploads tied to a specific account
- Bonus credits, free spins, or wagering disputes on a live account
- Password resets or login issues on a casino's own platform
Every licensed operator we mention is required to run its own customer support channel — usually live chat, email, or phone — and that team has access to your actual account, which we never do.
Before you write in: check these first
A lot of contact messages we'd otherwise receive are already answered elsewhere on the site. It's worth a quick check before reaching out:
- If your question is about gambling limits, self-exclusion, or getting support with a gambling problem, our Responsible Gambling page lists the tools and organisations that can help directly.
- If you're asking about how we source and present our content, or who stands behind the site, see About Us.
- If your question touches on how the site itself may be used, our liability, or affiliate disclosures, that's covered in the Terms and Conditions.
How casino support actually works
Since so many contact queries are really about a specific operator rather than about getduby.com, it helps to know what to expect from a licensed US casino's own support desk:
| Channel | Typical use | What to have ready |
|---|---|---|
| Live chat | Fastest route for account, bonus, or payment questions | Account email or username |
| Email support | Non-urgent issues, or anything needing documents attached | Screenshots, transaction IDs |
| Phone support | Where offered, for time-sensitive withdrawal or verification issues | Account details, ID if requested |
Response times vary by operator and time of day. If a casino you're playing at has no visible support channel, or takes an unreasonable time to reply, that's worth treating as a warning sign rather than a technical glitch.
A note on identity verification (KYC)
If your query relates to a delayed withdrawal, the most common cause is identity verification. Legitimate, licensed casinos ask for a government-issued ID, proof of address, and sometimes proof of the payment method used, before releasing larger withdrawals. This is a standard anti-fraud and anti-money-laundering step, not a sign of a scam, though it's reasonable to expect the casino to explain clearly what's needed and why. If a site asks for unusual documents or repeated resubmissions with no explanation, contact its support team directly and keep a written record of the exchange.
Reporting a concern about a casino we've reviewed
If you believe one of the operators covered on this site is misrepresenting a bonus, has changed its terms without updating us, or is behaving in a way that doesn't match its licence, we want to know. We can't intervene in individual account disputes, but reader feedback directly shapes which casinos stay on our recommended list and how we describe them. Include the casino name, the offer or term in question, and roughly when you noticed the discrepancy — the more specific the detail, the faster we can look into it.
Keeping your own details safe
When contacting any casino or comparison site, avoid sending full card numbers, passwords, or other sensitive account credentials by email. A legitimate support team will never need your password to help you, and any site handling payment or identity details should be running on HTTPS encryption — check for the padlock in your browser bar before entering anything sensitive.
Getting the right answer, faster
If your question is about a specific casino account, go to that casino's own support first — they're the only ones with access to your balance, bonus status, or verification queue. If your question is about our reviews, ratings, or how we cover the US market, that's exactly what this page is for, and we read every message that comes through.